Connected-vehicle payment operations
Service-plan and price configuration, order and payment-result checks, activation and renewal tracking, reconciliation and operating reports.
Connected-Vehicle Digital Services
Commercialization & Operations
Payment operations, after-sales handling, payment agency and system integration solutions for automotive brands and connected-service operators. The solution works with your existing app and business systems to support paid activation and day-to-day operation of data plans, connected features and other digital services, configured for the target markets, eligible vehicles, system interfaces and local regulations.
Solutions
Combine the services your project needs, from putting a digital service on sale to handling after-sales requests.
After-sales handling
Order enquiries, cancellation and refund coordination, exception tracking, and customer-service tickets and records, following the rules shown at purchase.
Payment agency
Acting on the brand’s behalf, we connect the project with appropriately licensed payment service providers and coordinate channel setup, merchant documentation, fees and settlement. Licensed providers carry out collection, clearing and settlement of funds as required by law.
Solution consulting
Review business processes and design service plans, price display and refund rules, and the payment and operations workflow.
System integration
Connect the brand app with order, activation and customer-service systems, including interface integration and go-live support.
Compliance support
Help define consumer disclosures, transaction records and personal-data handling, and support reviews by the brand and payment providers.
Services & pricing approach
Services are configured by project scope. Fees are set out in the formal quotation or contract.
| Service plan | Scope of service | Pricing approach |
|---|---|---|
| Consulting & system integration | Business-process review, service-plan design, payment and operations workflow planning, system interface integration. | Quoted by project scope and agreed deliverables. |
| Connected-vehicle payment operations | Plan and price configuration, payment-result checks, activation and renewal tracking, reconciliation and reports. | Determined by service scope, operating scale and transaction volume. |
| After-sales handling | Order enquiries, cancellation and refund coordination, exception tracking and customer-service tickets. | Determined by handling scope, ticket volume and service hours. |
| Payment agency | Connection with licensed payment service providers; coordination of channel setup, merchant documentation and settlement. | Determined by payment channels, transaction volume and service requirements. |
Find the right solution for your project
Project fees depend on the target markets, integration scope, service scale and support requirements. Contact us for a proposal and formal quotation. The final scope and fees are subject to the quotation or contract confirmed by both parties.
The owner buys in the brand app.
Huges supports what follows.
Using a data service as an example: the vehicle owner purchases in the brand app, and Huges provides payment operations and after-sales support as agreed in the project.
Select a data service
View the data service, applicable vehicle, price, currency and period in the automotive brand’s app.
Confirm & pay
Review the service scope, charges, seller and applicable terms, then pay through a licensed payment provider.
Activate the service
The business systems activate the service based on the order result and update its status.
Operations & after-sales
Huges coordinates reconciliation, renewals, cancellations and refunds as agreed.
Compliance
Collection, clearing and settlement of funds are carried out by appropriately licensed payment service providers. Prices, the seller and refund rules are shown to the vehicle owner before purchase. Projects follow the payment, consumer-protection and personal-data laws of each target market.
Purchases take place in the corresponding brand app. This website provides company and solution information.
Frequently asked questions
Who are these solutions for?
Automotive manufacturers, regional automotive businesses and connected-service operators that sell and operate paid connected-vehicle digital services.
Does this require a new App?
Not necessarily. The solution can connect to an existing App and order and business systems, depending on the available interfaces and the project scope.
How does the payment agency service work?
Acting on the brand’s behalf, Huges connects the project with appropriately licensed payment service providers and coordinates channel setup, merchant documentation and day-to-day operations. Collection, clearing and settlement of funds are carried out by the licensed payment service provider in accordance with applicable law.
What does payment operations cover?
Service-plan and price configuration, order and payment-result checks, activation and renewal tracking, reconciliation and operating reports. The project agreement defines the tasks included.
What does after-sales handling cover?
Order enquiries, cancellation and refund coordination, exception tracking and customer-service ticket records. Refunds follow the rules shown at purchase and applicable law.
How are the solutions priced?
Consulting is quoted by project scope and deliverables. Payment operations, after-sales handling and payment agency services are priced by service scope, operating scale or transaction volume. The formal quotation or contract sets out the final fees.
Service order enquiries
For questions about orders, payment, activation, cancellation or refunds, contact the support channel shown with your order. Please include your order reference and a brief description, and do not send full payment-card details. Review the applicable terms presented at purchase for service-specific rules.
business@huges.cc