For billing, maintenance and software issues, contact the support team named in your service agreement or order. General enquiries can be sent to Huges.
For payment, activation, renewal, cancellation or refund enquiries, use the support contact shown with your order. Include the order reference and a short description. General enquiries can be sent to business@huges.cc.
Include the product, software version, symptoms and relevant non-sensitive logs. The service team will assess the issue and coordinate the next action.
For enrollment, policies, applications or remote support, provide the product, system version and issue details.
For a new project, website question or privacy enquiry, email business@huges.cc.
Include the relevant product, a short description and any non-sensitive project or order reference. Do not send passwords, full card numbers, card security codes, digital keys or API credentials.
Use the contact in your order or service agreement. Include the service name, order reference and charge date so the team can locate the relevant records.
Contact the support team identified in your order. Requests are handled under the terms of that service.
Include the product and version, when the issue occurred, the steps to reproduce it and any relevant logs or screenshots with sensitive information removed.